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‎11-03-2017 05:57 PM - edited ‎11-07-2017 09:30 AM

HP Recommended

There is an issue with Airprint on iOS 11 with some HP printers (and also in MacOS Sierra 10.12 & MacOS High Sierra 10.13). A list of the affected printers is provided below.

 

The result is that Aiprint jobs may not print, and a "contacting printer" message may appear for an excessive amount of time.

 

HP is working on FW updates for affected printers. Several printers have updates available as indicated in the list below. Others will follow.  Apple is also working on an OS update to address this issue. Either a printer FW update, or the Apple OS update, will resolve the issue -  both are not required.

 

The support page below contains more info on this issue, including potential work-arounds until a printer FW update or Apple OS update is available:

 

https://support.hp.com/us-en/document/c05737475

 

 

Below is the list of affected printers. FW updates are not yet available for all affected printers. Printers that are bolded in blue text currently should have FW updates available that address this issue.

 

See the support page below for help on checking for a firmware update on your printer. Note: For printers that provide a control panel menu, use that option to check for an update for your printer as it may be available from that approach faster than via download from a drivers and download page on HP.com.

 

https://support.hp.com/us-en/document/c02919168

 

 

 

Product Name

HP ENVY 5640 e-All-in-One

HP ENVY 5660 e-All-in-One

HP DeskJet Ink Advantage 5640 All-in-One

HP Officejet 5740 e-All-in-One

HP ENVY 7640 e-All-in-One

HP ENVY 5540 series

HP Deskjet 5570 series

HP ENVY 4520 All-in-One

HP Deskjet 4530 series

HP ENVY 4510 series

HP OfficeJet 4650 All-in-One

HP Deskjet 4670 series

HP OfficeJet 7510 series

HP Officejet Pro 276dw MFP

Officejet Pro 251dw Printer

HP DeskJet 3630 All-in-One Printer

HP DeskJet/Ink Advantage 3630 All-in-One

HP DeskJet Ink Advantage Ultra 4720 All-in-One

HP DeskJet 5820 Series

HP OfficeJet 3830 All-in-One

HP DeskJet Ink Advantage 3830 All-in-One

HP DeskJet Ink Advantage Ultra 5730 All-in-One

LG LIP2040VF

LG LIP2040VW

Officejet Pro X551/X451

Officejet Pro X576/X476

 

I am an HP employee.
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