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‎12-12-2016 01:58 PM

HP Recommended
Product: 6520 Printer
Operating System: Microsoft Windows 10 (64-bit)

How do you re-insert or lower the photo tray on a 6520 printer??? 

It appears that there is no way to do either,

20 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2016 07:35 AM

HP Recommended

                                                                                                                                                                                                                                                                                               

 

This video was excellent. It turned out that my problem was a paper jam...an unseen cardboard separator that was in the stack of 4X6 photo papers I had in the photo tray got jammed. Only saw it with a flashlight. My recommendation is to change the error message. You may be able to reinsrt the photo tray but there is no way to lower it on the 6520...so why not say "Re-insert photo tray or check for a paper jam.

 

Thanks for your help.

View solution in original post

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5 REPLIES 5

‎12-13-2016 12:08 PM

HP Recommended

Hello, @trigoli – Hope you are well 🙂

 

Thanks for reaching out. This is a wonderful location to converse with the community, get assistance and find tips.

 

I understand that you are having a photo tray problem on your Photosmart 6520 printer. I would suggest to take out the photo tray and reinstall the tray and check.
 

  • First, follow http://hp.care/2hpQ3wG to remove the input tray.
  • Once done, try removing the photo tray and reinstall the same. You can check http://hp.care/2hpKTAy to reinsert the photo tray to the main tray.
  • Restart the printer and check the solution.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-15-2016 07:35 AM

HP Recommended

                                                                                                                                                                                                                                                                                               

 

This video was excellent. It turned out that my problem was a paper jam...an unseen cardboard separator that was in the stack of 4X6 photo papers I had in the photo tray got jammed. Only saw it with a flashlight. My recommendation is to change the error message. You may be able to reinsrt the photo tray but there is no way to lower it on the 6520...so why not say "Re-insert photo tray or check for a paper jam.

 

Thanks for your help.

Was this reply helpful? Yes No

‎12-15-2016 07:41 AM

HP Recommended

Hello @trigoli,

 

Great stuff! 

 

Glad to know that the issue was fixed to your satisfaction 🙂

 

Wish you a very happy holiday season ahead 🙂

Thank you!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎01-27-2017 05:44 PM

HP Recommended

Printer keeps saying to reinstall photo tray

 

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‎01-27-2017 05:45 PM

HP Recommended

reinserting tray does not solve the problem

 

1 person found this reply helpful
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