The volume level changes automatically and decreases to a very low level. Changing the volume level rapidly during audio playback causes the audio to be distorted.
The information in this document applies to the following:
- HP Pavilion 14-al000 Notebook PC series
- HP Pavilion 14-av000 Notebook PC series
- HP Pavilion 15-au500 Notebook PC series
- HP Pavilion 15-au000 Notebook PC series
- HP Pavilion 15-au000 Notebook PC series (Touch)
- HP Pavilion 15-aw000 Notebook PC series
- HP Pavilion 15-aw000 Notebook PC series (Touch)
- HP Pavilion 15-bc000 Notebook PC series
- HP Pavilion 15-bc000 Notebook PC series (Touch)
- OMEN by HP 15-ax000 Laptop PC
- OMEN by HP 17-w000 Laptop PC
To resolve this issue, download and install the following SoftPaq to update the audio driver:
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
|
Realtek High-Definition (HD) Audio Driver
Version: 6.0.1.7801
Revision: C
|
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.
