HP Color LaserJet Pro M252, M274, M277 Printers - Paper Jam Error

Clear jammed paper from the document feeder (M277 printers only)

If paper jams in the Automatic Document Feeder (ADF) while printing, follow these steps to clear the jam from the ADF and the ADF rollers on the scanner lid.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Open the ADF cover.
Remove any jammed paper visible in the ADF input tray area. Use both hands to slowly pull out the jammed paper to avoid tearing the paper.
Close the ADF cover.
Lift the document feeder input tray to provide better accessto the document feeder output bin, and then remove anyjammed paper from the output area.
Open the scanner lid. If there is paper jammed behind the whiteplastic backing, gently pull it out.
Close the scanner lid.
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Try to print again. If the error persists, continue to the next step to reset the printer.

Clear jammed paper from the output bin

Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
If paper is visible in the output bin, grasp the leading edge and gently remove it.
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Try to print again. If the error persists, continue to the next step to reset the printer.

Clear jammed paper from the single-sheet slot (Tray 1)

Use the following procedure to check for a paper jam in Tray 1. When a jam occurs, the control panel displays an error message (2-line display) or an animation (touchscreen display) that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Pull Tray 2 out of the printer.
Push down on the single-sheet priority feed slot, and then pull out the feed slot tray.
Gently pull any jammed paper straight out of the single-sheet priority feed slot.
Push the single-sheet priority feed slot tray into the printer.
Reinsert and close Tray 2.
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Try to print again. If the error persists, continue to the next step to reset the printer.

Clear jammed paper from Tray 2

Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Pull Tray 2 out of the printer.
Remove any jammed or damaged sheets of paper.
If no jammed paper is visible, or if jammed paper is deep enough in the Tray 2 cavity that it is difficult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.
Remove any jammed or damaged sheets of paper.
Push the single-sheet priority feed slot tray into the printer.
Reinsert and close Tray 2.
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Try to print again. If the error persists, continue to the next step to reset the printer.

Clear jammed paper from the rear door/fuser area

Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

warning:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
Open the rear door.
Gently pull out any jammed paper from the rollers in the rear door area.
Close the rear door.
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Try to print again. If the error persists, continue to the next step to reset the printer.

Clear jammed paper from the duplexer (duplex printers only)

Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an error message that assists in clearing the jam.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
At the rear of the printer, open the duplexer door.
Remove any jammed or damaged sheets of paper.

warning:
The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
Close the duplexer door.
Reconnect the power cord to the wall outlet or power strip, and then turn on the printer.

Try to print again. If the error persists, continue to the next step to reset the printer.

HP Color LaserJet Pro M252, M274, M277 Printers - Paper Jam Error

Video overview

Step 1: Look for jammed paper

Clear jammed paper from the document feeder (M277 printers only)

Clear jammed paper from the output bin

Clear jammed paper from the single-sheet slot (Tray 1)

Clear jammed paper from Tray 2

Clear jammed paper from the rear door/fuser area

Clear jammed paper from the duplexer (duplex printers only)

Step 2: Reset the printer

Step 3: Try to print again

Step 4: Service the printer

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