This document is for HP LaserJet printers.
Error code or message
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Description
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Recommended action
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99.101F
Cartridge missing
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A cartridge is missing or is not installed properly.
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Correctly install the cartridge(s) into the printer. If the error persists, remove and reinstall all the cartridges.
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99.106B Used cartridges installed
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Used cartridge(s) have been installed.
The cartridges are most likely refilled cartridges.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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99.1088
NOT HP Genuine
cartridge
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You are not using a genuine HP cartridge.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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99.108c/10.400X
Genuine HP
cartridge
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You are using a genuine HP cartridge.
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This is informational only, and no action needs to be taken.
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10.0004 Supply error or 10.1004 Supply memory error
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There is a communication failure with the imaging drum.
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Turn the printer off and then on.
If the error persists, replace the imaging drum. If the error still persists, contact HP.
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10.000X Supply memory error or 10.100X Supply memory error
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There is a communication failure with one of the cartridges.
The "X" indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
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Turn the printer off and then on.
Remove and reinstall the cartridge(s).
If the error persists, replace the cartridge(s).
If the error still persists, contact HP.
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10.310X
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A non-HP cartridge is installed.
The
"X" indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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10.330X
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A used (X) cartridge is installed.
The
"X" indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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10.700X
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The cartridge life status has passed the “Very Low” stage.
The
"X" indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
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The warranty for the cartridge has ended. Replace the cartridge.
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10.7100
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One of the color cartridges is empty.
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Replace the depleted color cartridge.
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10.8100
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The black cartridge is empty.
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Replace the depleted black cartridge.
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Cartridge is low
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The cartridge is nearing the estimated end of its useful life.
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You can continue to print, but consider having a replacement cartridge available.
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Cartridge is Very Low
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The cartridge is at the estimated end of its useful life.
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To avoid print quality interruptions, HP recommends replacing the cartridge at this point, but you can continue printing until you notice a decrease in print quality. Actual cartridge life can vary.
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Cartridge missing
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A cartridge is not installed or is installed incorrectly.
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Replace any missing cartridges, and make sure that the cartridges are installed correctly. Remove and reinstall all of the cartridges, if necessary.
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Non-HP Chip Detected
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The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip. This printer is intended to work only with new or reused cartridges that have a new or reused HP chip. Replace the indicated cartridges to continue printing. For more information, go to www.hp.com/learn/ds.
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Non-HP Chip
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The indicated cartridges are blocked because they contain a non-HP chip. Replace to continue printing. More information at www.hp.com/learn/ds.
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Used cartridges installed
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Used cartridges have been installed.
The cartridges are most likely refilled cartridges.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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Used <color> cartridge is installed
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A used color cartridge has been installed.
The cartridge is most likely refilled cartridges.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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UI
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Used cartridges have been installed.
The cartridges are most likely refilled cartridges.
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Replace any non-HP or refilled cartridges with genuine HP cartridges.
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