This document is for the HP Deskjet 1000 (J110), 2000 (J210), 3000 (J310), and HP Deskjet Ink Advantage 2010 (K010a) printers.
note:Some of the following solutions require the full HP software.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in the printout
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Figure : Horizontal streaks in the printout
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Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print quality issues besides vertical streaks.
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Figure : Vertical streaks in the printout
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Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue.
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note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.Figure : Do not touch electrical contacts or ink nozzles
Examples of defects on the diagnostic report
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Defect
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Example
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Description or cause
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Broken lines in grid patterns
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Problem with the ink nozzles
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Faded or non-uniform colors in the color blocks
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Depleted cartridges, or ink mixing together
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Track marks or ink smears in the text
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Fibers or other debris on one or both of the cartridges
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The color blocks are streaked or lined
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The cartridge might be running out of ink or the nozzles might be clogged
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One or more of the colored blocks is missing entirely
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The cartridge is out of one color of ink or the ink nozzles might be clogged.
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Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
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note:To avoid issues that require cleaning, always turn the printer off with the Power button.
caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.Figure : Do not touch electrical contacts or ink nozzles
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.