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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2017 11:11 AM - edited ‎02-09-2017 11:26 AM

HP Recommended
Product: HP OMEN W005NA
Operating System: Microsoft Windows 10 (64-bit)

My HP OMEN W005NA is making clicking noises at the bottom right of its chassis help???

 

https://www.youtube.com/watch?v=wxbZNqHHBwU

1 REPLY 1

‎02-10-2017 08:52 AM

HP Recommended

@Ect0

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an OMEN by HP Laptop PC - 17-w005na and there is a clicking noise from the bottom right of the chassis. Thanks for posting the video to us to understand the issue better. Fabulous analysis. Spectacular diagnosis of the issue before posting.

 

I would like to know the following information to assist you better:

  • Is the laptop booting into Windows?
  • Do you see any error messages?

Meanwhile, I suggest you to try running a hard drive test on the laptop by following the below steps:

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

 

  • Select Hard drive test. 
  • If the hard drive test passes then run the system board test.

I hope the above information is useful, please feel free to reply. Cheers! 🙂

 

 

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