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‎10-16-2015 11:48 AM

HP Recommended
Product: HP ENVY dv6
Operating System: Microsoft Windows 10 (64-bit)

MY laptop is an HP ENVY dv6 and I also have an HP Deskjet Ink Advantage 5525.

Yesterday I updated my laptop to Windows 10, and then suddenly an update appears in Windows Update for the printer.

This is the update: "Hewlett-Packard  - Imaging - Null Print - HP Deskjet 5520 series".

But the update keeps failing to install and giving this error "Error 0x8024200b", and I don't know how to fix the problem. The update only appeared after upgrading to Windows 10, and I since Windows 10's updates are automatic, I can't tell my laptop to stop trying to install this update.

Any help would be really appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2015 01:04 PM

HP Recommended

Hi @bleach-eminem, 

 

I would be happy to help you get rid of the error you are seeing. I suggest opening Device Manager and deleting the 'Unknown printer' you will likely see there. 

 

  1. Click the Right arrow next to the following entries to expand them, and then look for your printer in each list:
    • Printers
    • Print queues
    • Universal Serial Bus controllers
    • Other devices
      • If you see a yellow exclamation mark next to your printer or the phrase Unknown device, continue with the next step.
      • If you do not see your printer or a yellow exclamation mark in the list, skip to the next step to uninstall the driver.
  2. Right-click the HP device/Unknown device entry or the entry with the symbol, and then click Update Driver Software. The Update Driver Software - Unknown Device wizard opens.
  3. Click Search automatically for updated driver software. Follow the on-screen instructions to refresh the device manager.
  4. Repeat these steps for all device entries with the symbol.
- Source
 
 
If these steps resolved the issue, please let me know by marking this post as Accept as Solution. if you require further assistance let me know and I will do all I can to help. :catvery-happy:

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎10-19-2015 01:04 PM

HP Recommended

Hi @bleach-eminem, 

 

I would be happy to help you get rid of the error you are seeing. I suggest opening Device Manager and deleting the 'Unknown printer' you will likely see there. 

 

  1. Click the Right arrow next to the following entries to expand them, and then look for your printer in each list:
    • Printers
    • Print queues
    • Universal Serial Bus controllers
    • Other devices
      • If you see a yellow exclamation mark next to your printer or the phrase Unknown device, continue with the next step.
      • If you do not see your printer or a yellow exclamation mark in the list, skip to the next step to uninstall the driver.
  2. Right-click the HP device/Unknown device entry or the entry with the symbol, and then click Update Driver Software. The Update Driver Software - Unknown Device wizard opens.
  3. Click Search automatically for updated driver software. Follow the on-screen instructions to refresh the device manager.
  4. Repeat these steps for all device entries with the symbol.
- Source
 
 
If these steps resolved the issue, please let me know by marking this post as Accept as Solution. if you require further assistance let me know and I will do all I can to help. :catvery-happy:

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎08-20-2016 04:45 AM

HP Recommended

Hi,

 

I have the same problem on Windows 10 (and Windows 10 Anniversary now, as I've just upgraded.) This is with a HP Photosmart 7520.

 

The error Windows Update is reporting is:

 

   Hewlett-Packard  - Imaging, Other hardware - Null Print - HP Photosmart 7520 series - Error 0x8024200b

 

Prior to upgrading to Windows 10 Anniversary version Windows appears to be attempting to perform an HP update every day, and failing every day. It looks like upgrading to Anniversary version hasn't resolved this.

 

Device manager shows all devices as recognised. There are no yellow warning triangles, so the suggested resolutino isn't applicable.

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‎09-01-2016 11:49 AM

HP Recommended

Can HP help me here? Or am I on my own with this problem?

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‎09-06-2016 11:02 AM

HP Recommended

I've uninstalled the printer and driver and am going to buy a printer from a manufacturer that is able to support their hardware.

Was this reply helpful? Yes No

‎09-07-2016 09:02 AM

HP Recommended

Hello @Steve310, 


This is a great location to get assistance! I read your post and see that the update driver won't install. I would like to help you resolve this issue. 

 

If you still having the printer and you are getting Windows Update driver error for the printer, you can try the following steps in this post: Installed windows 10 now can't install updates from HP.

 

You can click on the "Accept as Solution" if the issue is resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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