IMPORTANT: You must follow these solutions in the order presented to resolve the issue.
) to turn off the product. If the product does not turn off, proceed to the next solution.
) to turn on the product.
note:The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue.
note:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
) to display the second navigation screen.
). The Setup Menu displays.
), and then touch Reports.
caution:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism.
) to turn on the product.
note:Your product might look different than the one pictured, but the actions are the same.
caution:If the paper tears, remove the torn pieces from the rollers and wheels. If pieces of paper remain in the product, more paper jams are likely to occur. Check the rollers and wheels to make sure that they move freely.Figure : Remove torn pieces of paper
) to turn on the product.
) to turn on the product.
note:Your product might look different than the one pictured, but the actions are the same.
caution:If the paper tears, remove the torn pieces from the rollers and wheels. If pieces of paper remain in the product, more paper jams are likely to occur. Check the rollers and wheels to make sure that they move freely.Figure : Check the product for bits of torn paper
caution:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
) to turn on the product.
note:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
) to display the second navigation screen.
). The Setup Menu displays.
), and then touch Reports.
) to turn on the product, if it is not already on.
warning:In the following steps, you move parts by hand. You must disconnect the power cord from the rear of the product to eliminate the risk of an electrical shock and to reset the paper-feed mechanism.
note:You might need a flashlight to illuminate areas for proper viewing.
) to turn on the product.
note:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
) to display the second navigation screen.
). The Setup Menu displays.
), and then touch Reports.
) to turn on the product, if it is not already on.
note:The product must be on to release the cartridges.
caution:Wait until the carriage is idle and silent before you continue.
caution:Do not lift the gray latch handle on the carriage. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to install the cartridges correctly.
) to turn it on the product.
note:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
) to display the second navigation screen.
). The Setup Menu displays.
), and then touch Reports.
) to turn on the product.
note:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
) to display the second navigation screen.
). The Setup Menu displays.
), and then touch Reports.
) to turn off the product.
note:The product might not turn off after pressing the Power button. Continue to the next step regardless.
) to turn on the product.
note:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
) to display the second navigation screen.
). The Setup Menu displays.
), and then touch Reports.
