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‎07-12-2017 09:30 AM

HP Recommended
Product: Pavlion 15 - AB035AX
Operating System: Microsoft Windows 10 (64-bit)

I recently had issues with my audio driver so I uninstalled and reinstalled my audio driver and with the reinstalled audio driver I did not find the Bang and Olufsen software at all. Please help me in this aspect as my speaker sucks without this software...

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2017 01:46 PM

HP Recommended

@Sreeni_1853-

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the Bang and Olufsen software is missing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If you have and it doesn't work, please Install the 2.81 64-bit Windows 10 driver, and you will have the equalizer back. Do NOT uninstall the present driver, just run the file you just downloaded.

 

Click here to download the Audio codec & with it the missing software.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-13-2017 01:46 PM

HP Recommended

@Sreeni_1853-

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the Bang and Olufsen software is missing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If you have and it doesn't work, please Install the 2.81 64-bit Windows 10 driver, and you will have the equalizer back. Do NOT uninstall the present driver, just run the file you just downloaded.

 

Click here to download the Audio codec & with it the missing software.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No

‎07-13-2017 03:57 PM

HP Recommended

Very much thanks for the reply and it works with the B and O software....:smileyvery-happy:

Very much happy.....

Was this reply helpful? Yes No

‎07-13-2017 04:08 PM

HP Recommended

@Sreeni_1853-

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No

‎09-13-2017 01:36 AM

HP Recommended

Thanks a lot. HP forum is much much much better than HP customer care support.

Was this reply helpful? Yes No
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