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‎11-11-2016 09:46 AM - edited ‎11-11-2016 09:54 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

In continuation to this discussion:

 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Uninstall-HP-Cool-Sense/m-p/5702...

 

This is the name of the file I can't uninstall: "5a84dd6f.msi"

can someone please help me?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 08:51 AM - edited ‎11-16-2016 09:13 AM

HP Recommended

Hi @geffen,

 

I reviewed the post and thank you for the quick reply. Awesome and smart diagnosis. Kudos to you for that.:) Please try to uninstall it by downloading CCleaner from this link: http://filehippo.com/

 

Please press "Ctrl" key and letter "F" at the same time. type the word Ccleaner and download only Ccleaner on the computer and try to uninstall hp cool sense. do not click on any other link or download. Please do not click on links, apps, images or other downloads as this is a 3rd party link. 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

 

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎11-12-2016 09:42 AM

HP Recommended

Hi@geffen,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Unable to uninstall HP Cool sense. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I need few information from the following list.

  • Are you the administrator on the PC?
  • Share the exact message you see when uninstalling the mentioned file

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎11-12-2016 09:59 AM

HP Recommended

1. Yes, I am the administrator.

2. This is the message:

"

User account control

this app has been blocked for your protection

an administrator has blocked you from running this app.

for more information, contact the administrator.

C:\Windows\Installer\5a84dd6f.msi

publisher: unknown

file origin: hard drive on this computer

program location: update

2.0.0

Hewlett-Packard company

english (united states)

C:\Windows\Installer\5a84dd6f.msi

"

Was this reply helpful? Yes No

‎11-12-2016 11:09 AM

HP Recommended

Hi@geffen,

 

I thank you for the reply.

 

You can try creating a new user account with administrator privileges and check if the software can be removed that way. Follow the steps below to create the administrator account.

  • Select the Start button, then select Settings > Accounts > Family & other people > Add someone else to this PC.  
  • Enter a username, password, password hint, and then select Next. You're done!

 

Hope it helps. Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎11-12-2016 05:46 PM

HP Recommended

it didn't workout.

is there any program that could uninstall the HP Cool Sense?

Was this reply helpful? Yes No

‎11-16-2016 08:51 AM - edited ‎11-16-2016 09:13 AM

HP Recommended

Hi @geffen,

 

I reviewed the post and thank you for the quick reply. Awesome and smart diagnosis. Kudos to you for that.:) Please try to uninstall it by downloading CCleaner from this link: http://filehippo.com/

 

Please press "Ctrl" key and letter "F" at the same time. type the word Ccleaner and download only Ccleaner on the computer and try to uninstall hp cool sense. do not click on any other link or download. Please do not click on links, apps, images or other downloads as this is a 3rd party link. 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

 

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No

‎11-17-2016 03:24 AM

HP Recommended
Thank you very much. It worked!
Was this reply helpful? Yes No

‎11-17-2016 07:04 AM

HP Recommended

Hi @geffen,

 

I thank you for your super quick response. It was awesome to work with you. I am happy that the issue has been resolved. 🙂 It was an absolute privilege to share this platform with you. 🙂

 

I hope things pan out great for you:)

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. :)Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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