@ThomasDudek86

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the PC has a slow performance since the last update on Windows 10,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt a system restore to an earlier known working date?

Have you performed a hardware test using the HP Diagnostics tool? (Click here, for instructions if you haven't).

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

@ThomasDudek86

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

It's possible the reason you saw some of your previous settings are because you have a Microsoft account and it usually synchronizes the data with the cloud so that it's easier to use your personal settings in case you login elsewhere.

Although, I recommend you perform the hardware test to ensure there aren't any hardware failures if the PC is still slow or has issues as such and get back to me with the results.

I'll be awaiting your response,

Take your time.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Hi,

Can I somehow attach some pictures of the performed tests and my hardware information retrieved from the HP diagnostics application? Logs and pictures will follow soon once I know how to attach them. The tests passed everything anyway. 

You may note from those what I noted here. It says I have 6GB of RAM plugged in. That's correct and as it should be. But the two tests only tested 1.35GB of my memory. So there is something wrong! It's even less than the available amount shown in Windows 10 (1.4 GB).

What is this?

Thanks,
T

@ThomasDudek86

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

To Clarify, after you reinstalled your Windows, does the slow performance issue still occur?

If it doesn't and the tests have passed, you should be good to go.

Perhaps, you could attach the pictures so that I understand what memory is it that isn't showing as much as it should, there's an image icon that you could click on, followed by attaching either the image or link to the image:

The above screenshot should help identify the tab to attach an image.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Hi Riddle_Decipher,

Yes, the issue still occurs after re-installing Windows 10. But I am afraid it did not wipe out Windows completely as it still has my user details and all the unnecessary games when Windows starts up. I do not know how to perform a clean install and get rid of everything. Perhaps this would solve it, I thought. Maybe there are some errors in Windows' settings that could not have been detected or repaired. No idea.

Anyway, thanks for telling me how to attach pictures. Here are a few for you. Hope those help you to help me. 

Task Manager Performance Tab

System Information 

Memory Info

Test results

@ThomasDudek86

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

It looks like this is a hardware failure and requires either a repair or replacement service set up order:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

Hello,

You said "it looks like" this is a hardware issue. How can I be sure it is? I do not want to replace anything if I don't have to, and I also don't have a warranty anymore so I'd probably rather even replace the RAM on my own, if that would fix it.

But the damage could also be somewhere else, and I don't know exactly where or what is damaged. Is there a way to find this out? If it's the motherboard, for example, repairing wouldn't make sense as it most likely would be cheaper to buy a new laptop then instead. 

Cheers,

Thomas

Hi @ThomasDudek86,

I have read the post completely. You've demonstrated profound technical expertise and an uncanny knack to try and resolve things. Brilliant effort and great patience too.  Kudos to you for a job well done. 🙂  As @Riddle_Decipher is out of office for the day, I am taking over from here. 

Sometimes all diagnostics could pass and still the issue could be hardware related. There is more to it than meets the eye here.

• To find out what's happening, one way of doing it would be is to swap this hard drive out with another working hard drive that is healthy if you have one from a different computer. 
• Then format that hard drive and install windows on that hard drive and check if that does the trick for you. If it does, then you are good to go.
• The other workaround would be is to connect this hard drive to another computer. Then format this hard drive and check if it works fine. If it does the try connecting it back to this computer and check if it continues to work correctly. If it does, then the issue should be fixed.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!